Service & support
At Filtervision, we're here to help. Do you have a question, a suggestion, or would you like to brainstorm about the right glasses for your situation? We are happy to assist.
At Filtervision, we keep it simple: we help you quickly, effectively, and with pleasure.
Extreme ownership. If something isn't right, we fix it. No hiding behind small print.
Who you'll speak to. You'll talk to people who know the product and work extensively with displays. Honest, practical advice, within what we are permitted to advise according to regulations.
Fast and personal. Direct communication, clear language. Every message is read and answered by a real person.
Frequently asked questions
How can I contact you?
Order & pay
Placing an order is quick and easy. Choose your product, enter your details, select your payment method, and complete the payment. Below you can read about the payment methods we offer.
Our payment methods:
iDEAL, secure payment via your own bank, the most commonly used method in the Netherlands.
Bancontact, the most popular method in Belgium.
Klarna, pay afterwards within 30 days, pay directly, or in 3 installments.
Credit card, Visa, Mastercard, American Express and Maestro.
Shop Pay, Apple Pay and Google Pay, for extra fast checkout.
All payments are processed via a secure connection.
Frequently asked questions
Can I pay afterwards?
Is paying safe?
Send
We will ship your order as soon as possible. If you order on a weekday before 11:59 PM, your package will usually be shipped the same day. You will receive a track and trace code as soon as your order leaves our warehouse.
Delivery times
Netherlands: 1 to 2 business days
Belgium: 1 to 2 business days
Other EU countries: 3 to 5 business days
Shipping costs
Netherlands and Belgium: free
Other EU countries: calculated at checkout
We work with PostNL, DPD, and DHL. During busy periods, delivery times may be slightly longer.
Frequently asked questions
How long does shipping take?
What does shipping cost?
Will my order be delivered through the letterbox?
Returns
You have 30 days to request a return, starting from the date of receipt. The item must be undamaged, with all tags and in its original packaging, along with proof of purchase.
You start a return with the return form. You fill in your order number and your details, and indicate which item you are returning. That will take you one minute.
As soon as your request is received, we will check it and send you a return label with instructions by e-mail. Returns are free; you pay nothing for sending the item back. As soon as your package has been received and checked by us, you will be notified and we will refund the amount via the same payment method.
Always register your return first. We cannot accept items returned without prior notification.
Frequently asked questions
Can I return for free?
How long does my refund take?
How long do I have to return an item?
Warranty & complaints
We stand by the quality of our glasses. That's why we offer a 1-year warranty on all our products, covering manufacturing defects and flaws under normal use.
What the warranty covers
Manufacturing defects and faults under normal use. In the event of a defect, we will arrange for repair or replacement free of charge.
What the warranty does not cover
Normal wear and tear, improper use, accidents or falls, self-modifications, and damage due to external factors such as moisture.
How to claim warranty
Email us at support@filtervision.nl with your order number, a description, and photos or videos of the defect. We will provide a suitable solution.
